Our Terms of Use

These Terms of Use ("Terms") are a binding agreement between Trailies LLC, a Wyoming limited liability company with its principal place of business at 8080 N Central Expressway, Suite 1700, 1034 Dallas, TX 75206, United States ("Trailies," "we," "our," or "us") and any person or entity who accesses, purchases, downloads, or otherwise uses our websites, physical products, digital products, or services (the "User," "you," or "your"). By accessing or using any Trailies website, purchasing any Trailies product (physical or digital), or enrolling in a Trailies subscription, you agree to be bound by these Terms and all incorporated policies (including our Privacy Policy, Cookie Policy, and Returns/Refunds Policy). If you do not agree to all provisions herein, do not access or use Trailies products or services.

Plain-Language Summaries Are Not the Contract. Each section of these Terms begins with a short plain-language summary. Those summaries are provided for convenience and readability only. They are not part of the contract, do not modify, expand, or replace the legal text, and do not create separate rights, promises, or obligations. If there is any conflict, ambiguity, or difference between a plain-language summary and the legal text that follows it, the legal text controls in all cases.

PLEASE READ SECTION 16 (DISPUTES & ARBITRATION) CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.

Trailies products are intended for purchase by adults (18 years or older). By purchasing any product or subscribing to any service, you represent and warrant that you:

• Are at least 18 years of age;
• Have the legal capacity to enter into these Terms;
• Will supervise any minor who accesses or uses the Content;
• Accept these Terms on behalf of any minor children in your household who will use the Products; and
• Assume full responsibility for determining the appropriateness of Products for your children based on their individual development, needs, and circumstances.

Age Recommendations: The Big Feelings Deck is recommended for families with children ages 3 to 12. This is a guideline only. Parents and guardians should use their own judgment regarding age appropriateness.

• Single-Household License. Each purchase or subscription grants a non-exclusive, non-transferable, revocable license for one (1) household to use the Products and Content for personal, non-commercial purposes.
• No Sharing; No Resale of Digital Products. You may not share login credentials, redistribute files, post our Content publicly, resell or transfer Digital Products, subscriptions, or any license or access granted under these Terms, or use Products in any commercial or institutional setting (including schools, therapy practices, or counseling centers) without our prior written consent or separate professional licensing agreement.
• Physical Products & the First-Sale Doctrine. Nothing in these Terms limits your right under the first-sale doctrine (17 U.S.C. § 109) or other applicable law to sell, lend, or give away a lawfully purchased Physical Product that you own. Any such transfer conveys only the physical item itself: it does not include, transfer, or sublicense any Digital Product, app access, account, or other digital Content, and does not authorize copying or reproduction of the Content embodied in the item.
• Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Technical Requirements. You are responsible for a working internet connection, compatible device, and any fees associated with these.

• Prices are listed in U.S. dollars or your local currency. Taxes are handled as described in Section 9.5: where Trailies is required to collect a sales or similar transaction tax, it is either included in the displayed price or itemized at checkout, and the total shown at checkout is the total we charge you.
• Payment is processed securely through Stripe. We do not store your full credit card information.
• Payment is due in full at checkout.
• Upon successful payment, access is provisioned in the Trailies app at my.trailies.com and/or delivered as PDFs to the email address provided.
• It is your responsibility to provide a valid, accessible email address. We are not responsible for delivery failures due to incorrect email addresses, spam filters, or full inboxes.

6.1 Order Processing & Shipping

• Orders are typically processed within 1-3 business days and are shipped by our third-party fulfillment partner. Standard shipping is free, insured, and available worldwide; shipping times vary by destination and carrier.
• Shipping times are estimates only and are not guaranteed. We are not responsible for carrier delays, weather events, customs processing, or other circumstances beyond our control.
• Risk of Loss. Because standard shipping is insured, risk of loss for Physical Products remains with Trailies until the product is delivered to the shipping address you provided. If a shipment is lost or arrives damaged, we will replace it or refund you as described in Section 7.4. Title passes to you upon delivery.
• You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by you.

6.2 International Orders

• International buyers are the importer of record and are solely responsible for all customs duties, import fees, taxes, and brokerage charges.
• These charges are not included in our product prices or shipping fees and will be collected by your local customs authority.
• We are not responsible for customs delays, seizures, or import restrictions in your country.
• We recommend contacting your local customs office before ordering to understand applicable fees and restrictions.

6.3 Buy One, Gift One Program

When you purchase through our "Buy One, Gift One" program, you receive one deck and Trailies commits to donate one deck to a family in need through partner organizations. The donation commitment is recorded at the time of your purchase and donations are fulfilled on a rolling basis through our distribution partners. The committed donation cannot be recovered, returned, or refunded, regardless of whether you return your purchased deck. The donation is made by Trailies, not by you: it is not a charitable contribution by you and is not tax-deductible by you. This program is a product-donation program operated by Trailies; where a state's charitable sales promotion or commercial co-venturer requirements apply to any aspect of it, we intend to comply with them. Questions about the program: support@trailies.com.

6.4 Product Safety

WARNING: CHOKING HAZARD. Card decks and their packaging may contain small parts, shrink wrap, or packaging materials that can pose a choking or suffocation hazard to young children. Our Products are designed for families to use WITH their children under active adult supervision; they are not toys intended to be given to a child under three (3) to use alone. Always supervise young children during use, discard packaging promptly, and inspect products for wear or damage before each use.

Nothing in these Terms limits any obligation Trailies has, or any right you have, under the Consumer Product Safety Act, the Consumer Product Safety Improvement Act (CPSIA), or any other applicable product-safety law. Please report any product safety concern to support@trailies.com immediately.

8.1 Free Trial - "First Seven Stories Free"

The Life School trial gives you seven (7) free stories during a seven (7) day free trial. You start the trial only by affirmatively clicking the trial button, which constitutes your express consent to the trial and renewal terms below. You are not charged anything during the free trial.

8.2 Automatic Conversion & Renewal

• Unless you cancel before the end of the 7-day free trial, the trial automatically converts to a paid monthly subscription billed at USD $19 per month.
• Because the payment method from your purchase is already on file, no new card entry is required to start the trial. By clicking the trial button, you expressly authorize Trailies to charge that payment method USD $19 when the trial ends and again at each monthly renewal (processed via Stripe) until you cancel.
• Before the trial ends, we send a reminder email restating the price, the monthly billing frequency, and how to cancel.
• Promptly after you start the trial, we send a confirmation email restating the trial terms and cancellation instructions.

8.3 Cancellation

• Cancel anytime in your account at my.trailies.com or by emailing support@trailies.com. A cancellation link is also included in subscription emails. Cancelling is at least as easy as signing up.
• If you cancel before the free trial ends, you will never be charged.
• If you cancel after a monthly charge, cancellation stops all future renewals and you retain access through the end of the paid month.
• The 90-day money-back guarantee in Section 7 also applies to Life School subscription charges.

8.4 Compliance Disclosures

We present the trial terms (free trial length, the USD $19/month renewal price, and the monthly billing frequency) clearly and conspicuously adjacent to the trial button, obtain your affirmative consent by click before enrollment, send a post-enrollment confirmation with the renewal terms, and provide a cancellation method at least as simple as the enrollment method, consistent with the FTC's negative-option rules (ROSCA), California's Automatic Renewal Law, New York GBL § 527-a, and other applicable state auto-renewal laws.

8.5 One Free Trial Per Household

The free trial is available once per household and once per payment method. We may decline to provide, or may convert to a paid subscription without a trial period, any additional trial started by or for a household or payment method that has already used one, and we may cancel duplicate trials created to circumvent this limit.

9.1 Payment Processing

All payments are processed securely by Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service. We do not store your full credit card number. Your payment information is transmitted directly to Stripe using industry-standard encryption.

9.2 Price Changes

We may change prices for future purchases at any time; the price you pay for a one-time purchase is always the price displayed at your checkout. For the Life School Subscription and any other recurring service: (a) we will notify you of any price increase at least thirty (30) days before it takes effect, by email to the address on your account, stating the new price, when it applies, and how to cancel; (b) the increase applies no earlier than your first renewal after the notice period, and never to a period you have already paid for; (c) where applicable law (including the FTC's negative-option rules or a state automatic-renewal law) requires your affirmative consent to a subscription price increase, we will obtain that consent before charging the increased price, and if you do not consent your subscription will simply end at the close of your current paid period; and (d) you may cancel at any time before the renewal to avoid the new price, using any cancellation method in Section 8.3.

9.3 Pricing Errors

If we discover a pricing error after you place an order, we will notify you promptly and offer you the option to (a) proceed with your order at the correct price, or (b) cancel for a full refund. We reserve the right to cancel any orders placed at erroneous prices.

9.4 Order Acceptance

Your placement of an order constitutes an offer to purchase. We may accept or reject any order for any reason, including but not limited to: product availability, pricing errors, suspected fraud, or inability to verify payment information. An order confirmation email does not constitute acceptance of your order; acceptance occurs only when we ship your Physical Product or deliver your Digital Product access.

9.5 Taxes

Where Trailies is required to collect sales, use, GST, VAT, or similar transaction taxes on a purchase, the tax is either included in the displayed price or itemized at checkout; in either case, the total presented at checkout is the total amount Trailies charges you for the order. You remain responsible for customs duties, import taxes, and any taxes or fees that your jurisdiction imposes directly on you rather than on Trailies (see Section 6.2 for international Physical Product orders).

All Content, including but not limited to the Big Feelings Deck card designs, illustrations, text, methodologies, audio stories, and all associated materials, is owned by or licensed to Trailies LLC and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

Your Family License (what every purchase includes): Each purchase of a Trailies Talk, deck, or other product grants ONE limited, non-exclusive, non-transferable, revocable single-use license for personal, non-commercial use within a single family or household.

• It covers your whole family. Use it with every child in your household, from your first kid to your fifth, and keep using it as they grow. You never need to buy the same product twice for different kids in your own family. A co-parent or grandparent helping raise YOUR kids is covered too.
• It is for your family only. The license does not permit copying, forwarding, printing, uploading, or otherwise sharing the Content with friends, relatives outside your household, other families, group chats, classrooms, or online communities. One purchase, one family.

Why we ask this (the honest version): We price these tools so a single family can comfortably afford them, and that pricing only works because each family buys their own copy. Every purchase also funds our give-forward program and the child-development experts who build and review this work. When one copy quietly serves five families, the families who did pay end up carrying everyone else, and that is not fair to them. If you know a family who needs this and genuinely cannot afford it, have them write to support@trailies.com; we would much rather help directly than see the work passed around.

Professional & Organizational Use: A Family License does not cover use in any professional, educational, therapeutic, counseling, commercial, or institutional setting. That is not a technicality; professional work simply needs a different license, and ours is built for it. Professional licenses include the right to use the materials in your practice, classroom, or organization AND to distribute them to the families, students, or clients you serve, because more kids benefit when the people who work with them are properly equipped. Learn more and get licensed at partners.trailies.com.

Prohibited Uses: You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, or publicly display any Content, including sharing it with anyone outside your household;
• Modify, adapt, translate, or create derivative works based on the Content;
• Sell, resell, license, sublicense, or commercially exploit the Content;
• Use the Content in any educational, therapeutic, counseling, or institutional setting without a professional license from partners.trailies.com;
• Use the Content to train artificial intelligence or machine learning models;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Reverse engineer, decompile, or disassemble any aspect of our Products or Site.

Trademarks: "Trailies," "Big Feelings Deck," "Life School," and associated logos are trademarks of Trailies LLC. You may not use our trademarks without prior written permission.

By submitting reviews, testimonials, photos, ideas, suggestions, or other content ("User Content") to Trailies, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose, including commercial and promotional purposes, without further notice or compensation.

Name, Likeness & Voice Release. If your User Content includes or is accompanied by your name, username, photograph, image, voice, or other likeness (or that of your minor child, which you represent and warrant you are authorized to provide as the child's parent or legal guardian), you additionally grant Trailies the right to use that name, likeness, and voice in connection with the User Content for the purposes above, including in advertising and marketing, and you release and waive, to the fullest extent permitted by law, any claims based on rights of publicity, privacy, or attribution arising from uses consistent with this section. You may withdraw this permission for future uses at any time by emailing support@trailies.com; withdrawal is prospective only and does not apply to uses already made or materials already produced or distributed.

You represent and warrant that:

• You own or have the necessary rights to the User Content;
• You are the actual user of products discussed in any review;
• Your User Content reflects your honest opinions and actual experience;
• You will disclose any material connection to Trailies (such as receiving free products or compensation);
• The User Content does not infringe any third party's intellectual property or other rights; and
• The User Content does not contain unlawful, defamatory, or otherwise objectionable material.

We reserve the right to remove, edit, or decline to post any User Content at our sole discretion. We apply content moderation policies consistently across all User Content, whether positive or negative, in compliance with the FTC's Consumer Review Fairness Act and related regulations.

Products Covered by Our Written Warranty. All Trailies Physical and Digital Products are covered by the 90-Day Limited Warranty in Section 7.1. Consistent with the Magnuson-Moss Warranty Act (15 U.S.C. § 2308), we do NOT disclaim implied warranties on consumer Products covered by that written warranty. Instead, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ON PRODUCTS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE WRITTEN WARRANTY IN SECTION 7.1 (NINETY DAYS). Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Site, Free Content & Other Services "As Is." The Site itself, free content and lead magnets, and services that are not Products covered by the Section 7.1 written warranty are provided "AS IS" and "AS AVAILABLE", and, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, we disclaim all warranties with respect to them, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising from course of dealing or usage of trade. This paragraph does not apply to, and does not disclaim any warranty on, any Product you purchase.

No Warranty of Accuracy: We do not warrant that the Content is accurate, complete, reliable, current, or error-free, or that the Site or any services will be uninterrupted, secure, or free of viruses or other harmful components.

Third-Party Links: Our Site may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any third-party content, products, services, or practices.

Availability: We use commercially reasonable efforts to keep the Site operational but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any aspect of our services at any time without liability.

EXCEPTIONS - WHAT THIS SECTION DOES NOT LIMIT. Nothing in these Terms excludes or limits Trailies' liability for: (a) death or personal injury caused by our negligence or by a defective product; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any other liability that cannot be excluded or limited under applicable law (including non-waivable rights under consumer-protection and product-safety statutes). The exclusions and the aggregate cap below do not apply to claims for death, personal injury, or damage caused by a defective product.

SUBJECT TO THE EXCEPTIONS ABOVE, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAILIES LLC, ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA;
• COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
• ANY MATTER BEYOND OUR REASONABLE CONTROL;

WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY, EVEN IF TRAILIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AGGREGATE LIABILITY CAP: SUBJECT TO THE EXCEPTIONS ABOVE, IN NO EVENT SHALL TRAILIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, YOUR USE OF THE SITE, OR ANY PRODUCTS OR SERVICES EXCEED THE GREATER OF: (A) THE AMOUNTS YOU ACTUALLY PAID TO TRAILIES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

TIME LIMITATION ON CLAIMS: TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATED TO YOUR RELATIONSHIP WITH TRAILIES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE. This limitation does not apply to: (a) the claims described in the Exceptions paragraph above; (b) claims under statutes that provide a longer limitations period that cannot be shortened by contract; or (c) residents of jurisdictions that do not permit contractual shortening of limitations periods. This period is tolled (paused) during the informal dispute-resolution process described in Section 16.2 and during any batching or coordination period under Section 16.3, so pursuing informal resolution never costs you time.

Essential Purpose: THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, SUBJECT ALWAYS TO THE EXCEPTIONS ABOVE.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited only to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Trailies LLC, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Your violation of any third party's rights, including intellectual property rights;
• Your misuse of the Site, Products, or Content;
• Any User Content you submit; or
• Any dispute between you and any third party.

This indemnity does not apply to the extent a claim arises from Trailies' own negligence, willful misconduct, or violation of law, and it applies to consumers only to the extent permitted by the law of your place of residence.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

Trailies is committed to making our Site and Products accessible to all users, including those with disabilities. Our Site is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we recently completed a site-wide contrast and keyboard accessibility review against that standard. Accessibility is an ongoing commitment rather than a one-time certification: we conduct periodic accessibility reviews, remediate identified issues, and welcome feedback about barriers you may encounter.

If you experience difficulty accessing any part of our Site or Products, please contact us at support@trailies.com. We will respond promptly and provide reasonable accommodations and remediation where feasible.

We respect the intellectual property rights of others. If you believe that any content on our Site infringes your copyright, please submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the following information to our designated agent:

Designated Copyright Agent:
Copyright Agent, Trailies LLC
8080 N Central Expressway, Suite 1700, 1034
Dallas, TX 75206, United States
Email (preferred): support@trailies.com

To submit a valid DMCA notice, include:

• Your physical or electronic signature;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its location on our Site (URL);
• Your contact information (address, phone number, email);
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Counter-Notice: If you believe your content was wrongly removed, you may submit a counter-notice including:

• Your physical or electronic signature;
• Identification of the removed material and its prior location;
• A statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification;
• Your name, address, phone number, and consent to jurisdiction in federal court.

Repeat Infringers: We will terminate accounts of repeat infringers in appropriate circumstances.

• Expiration: Gift cards will not expire earlier than five (5) years from the date of purchase, consistent with applicable U.S. federal and state law.
• Fees: No inactivity, dormancy, or service fees will be assessed unless permitted by applicable law and disclosed at the time of purchase.
• No Cash Redemption: Gift cards and store credit are not redeemable for cash, except where required by law (e.g., certain state low-balance cash-out requirements).
• Non-Transferable: Gift cards are not reloadable, not for resale, and should be treated like cash. Lost or stolen cards will not be replaced.
• Unclaimed Property: Unredeemed balances may be treated as unclaimed property and remitted to state authorities as required by applicable escheatment laws.

By using our Site or purchasing our Products, you represent and warrant that you are not: (a) located in, organized under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive U.S. economic sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); or (b) identified on any U.S. government restricted party list, including the Treasury Department's Specially Designated Nationals List or the Commerce Department's Entity List.

Trailies screens transactions against applicable sanctions lists and may refuse, cancel, or refund any order to comply with U.S. export controls and economic sanctions administered by the Office of Foreign Assets Control (OFAC) and other relevant authorities.

21.1 Transactional Messages

When you purchase from us, we send service messages such as order confirmations, receipts, digital delivery emails, shipping notifications, trial and renewal reminders, and account or security notices. These messages are part of the service and are sent regardless of your marketing preferences.

21.2 Email Marketing (CAN-SPAM)

With your consent or as otherwise permitted by law, we may send marketing emails, including abandoned-cart reminders. Every commercial email we send identifies Trailies as the sender, includes our physical postal address, and includes a working unsubscribe mechanism. We honor unsubscribe requests promptly, and in any event within the period required by the CAN-SPAM Act. Unsubscribing from marketing does not stop transactional messages about your orders or subscriptions.

21.3 SMS/Text Messages (TCPA)

If we offer SMS marketing, we will send marketing text messages only with your prior express written consent. Consent to receive marketing texts is never a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance.

21.4 Consent to Electronic Communications

By using our Services, you consent to receive communications from us electronically (by email or by notices posted on the Site), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will become effective thirty (30) days after posting, unless otherwise required by law. We may also notify you of material changes by email or through a prominent notice on our Site.

Changes Are Prospective Only. No change to these Terms applies retroactively: the version of these Terms in effect at the time of a purchase governs that purchase, and no change applies to any Dispute that accrued, or to events that occurred, before the change's effective date. Changes to Section 16 (Governing Law & Dispute Resolution) are further governed by Section 16.10, including a fresh thirty (30) day arbitration opt-out window for material changes.

Your continued access to or use of our Site or Products after the effective date of any changes constitutes your acceptance of the revised Terms for future use and purchases. If you do not agree to the revised Terms, you must stop using our Site and Products.

Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of any other provision.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Trailies to be effective.

Entire Agreement: These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Trailies regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Suspension & Termination by Trailies. We may suspend or terminate your account, license, or access to the Site or any Product if you materially breach these Terms (including the license limits in Sections 4 and 10), abuse the refund policy as described in Section 7.9, engage in fraud, harassment, or unlawful conduct, or where we are reasonably required to do so by law. Except where immediate action is necessary (fraud, security, legal compulsion), we will use reasonable efforts to notify you and give you an opportunity to cure before terminating. Termination for your material breach does not entitle you to a refund of amounts already paid, except as required by Section 7 or by applicable law, and does not affect purchases already delivered.

Termination by You. You may stop using the Site and Services at any time and may cancel subscriptions as described in Section 8.3. Sections 7 through 9 govern any refunds.

Survival. The following survive any termination or expiration of these Terms, any account closure, and any refund: Section 7 (as to purchases already made), Section 10 (Intellectual Property), Section 11 (User Content licenses already granted), Sections 12 through 15 (Disclaimers, Limitation of Liability, Indemnification), Section 16 (Governing Law & Dispute Resolution), Sections 19, 20, 22, and 23, Sections 25 through 27, and any other provision that by its nature should survive.

Non-Waivable Rights Prevail. These Terms do not exclude, limit, or waive any right or remedy you have under the mandatory consumer-protection laws of your country, state, or province of residence that cannot be excluded, limited, or waived by contract. Where any provision of these Terms conflicts with such a mandatory right, the mandatory right prevails for you and the conflicting provision applies only to the extent permitted.

European Union & United Kingdom - 14-Day Right of Withdrawal. If you are a consumer in the EU or UK, you may withdraw from a purchase within fourteen (14) days without giving any reason. For Physical Products, the withdrawal period ends 14 days after you (or a person you designate, other than the carrier) take physical possession of the goods. To withdraw, email support@trailies.com with a clear statement of your decision before the period expires; we will reimburse all payments received for the affected goods, including standard delivery costs, without undue delay and no later than 14 days after we are informed (we may withhold reimbursement until we receive the goods back or proof of their return, whichever is earliest). For Digital Products, by completing your purchase you expressly request immediate delivery of the digital content and acknowledge that you thereby lose the statutory right of withdrawal once delivery has begun; our 90-Day Limited Warranty in Section 7 applies instead and is longer and broader. For the Life School Subscription, you may withdraw within 14 days of the start of any paid period for a refund of that period's charge, in addition to your rights under Sections 7 and 8. Nothing in this paragraph limits your statutory conformity rights for goods, digital content, and services under EU and UK law.

Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel and obtain a refund for the unused portion, or to compensation for its reduced value; for major failures with goods, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms (including Sections 13 and 14) excludes, restricts, or modifies those guarantees; the Section 7 warranty is in addition to them.

Canada (including Quebec), Brazil, and Other Jurisdictions. Consumers elsewhere retain all non-waivable statutory warranties, guarantees, and remedies under local law, including under Quebec's Consumer Protection Act and Brazil's Consumer Protection Code (CDC). Where local law requires it, these Terms are deemed modified for you to the minimum extent necessary to comply.

California - Consumer Complaint Notice (Cal. Civ. Code § 1789.3). The Services are provided by Trailies LLC, 8080 N Central Expressway, Suite 1700, 1034, Dallas, TX 75206, United States; support@trailies.com. California residents may reach us at that address or email with any complaint or to receive further information regarding the Services, including pricing. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

New Jersey. No provision of these Terms is intended to violate the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act (TCCWNA), N.J.S.A. 56:12-14 et seq., or to limit any right of a New Jersey consumer that may not be limited by contract. Notwithstanding anything else in these Terms, the following are inapplicable and unenforceable as to New Jersey consumers to the extent New Jersey law does not permit them: (a) any disclaimer or limitation of warranties in Section 13; (b) any exclusion or limitation of damages, the aggregate liability cap, and the contractual limitations period in Section 14; and (c) the indemnification obligations in Section 15. Nothing in these Terms limits any right or remedy available to New Jersey consumers under the New Jersey Consumer Fraud Act, the New Jersey Products Liability Act, the New Jersey Punitive Damages Act, or the New Jersey Uniform Commercial Code, and the remainder of these Terms continues to apply to New Jersey consumers as permitted by law.

Trailies is not liable for, and is not in breach of these Terms because of, any delay or failure to perform (other than payment or refund obligations, which are never excused) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labor disputes or strikes, carrier or supplier failures, shortages, power or telecommunications outages, cyberattacks, and acts of government. Our performance is excused only for the duration of the event, and we will use commercially reasonable efforts to mitigate its effects and resume performance promptly. If a force majeure event delays delivery of a Product you have already paid for by more than thirty (30) days, you may cancel the affected order for a full refund of that order.

General Support & Returns: support@trailies.com

Legal Notices & Disputes: admin@trailies.com

Mailing Address:
Trailies LLC
8080 N Central Expressway, Suite 1700, 1034
Dallas, TX 75206
United States

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